FAQ
By submitting birth certificate to insurance company through HR at your company.
2- What is my maternity limit ?Standard Maternity limit is 15,000 .00 SR
3- What is my Dental limit ?Standard Dental limit 2000 SR
4- What is my Optical Limit ?Standard Optical limit 400 SR (for SME category )
5- What is my Annual limit?Standard policy annual policy limit 500,000 SAR
6- Can I use my card outside KSA (if yes; what’s the process)?Please contact MedNet Customer service to check the international coverage
7- How to submit my claims ?By filling reimbursement form and detail medical report ,original invoices, card copy and submit to insurance company through HR at your company ,in addition you can send us through mobile app .
8- Can I get treatment outside my network ?In case of Emergency only you can get treatment outside your network and provider should notify MedNet with within 24 hrs
9- Do I have co-payment during my admission?There is no co-payment during admission .
10- Can I renew my chronic medication without visiting my Doctor ?Yes ,you can send us prescription copy and will send refill medication to nearest pharmacy.
11- Am I allowed to visit laboratory directly and do investigations without seeing any Doctor ?it is not allowed to visit Laboratory directly as investigations should be requested by treating Doctor
12- What to do in case on Emergency ?In case of Emergency you can go the nearest provider for treatment and they should send us request with 24 hrs .
13- How to get my provider list with phone number?You can download mobile app and all providers phone are available .
14- What's assistance number to call in case any service needed ?You can call MedNet customer service team on the number at the back of your card 24/7
15- How many days for Free follow up visit?Free follow up visit within 14 days
16- Can I use my card for my family members?The card for personal use and not allowed to be used by anyone else .
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